Last modified February 14th 2017

Terms and Conditions


Everything you need to know about your THU 2017 Ticket

This document sets out the terms and conditions between Yellow Mammoth, owner of Trojan Horse was Unicorn, and you when you purchase a ticket or register for any activity organized by Trojan Horse was a Unicorn. By purchasing a ticket you are agreeing to comply with and be bound by these terms and conditions.

Trojan Horse was a Unicorn reserves the right to change these terms and conditions at any time and without prior notice. Any amended terms and conditions will be posted to this website.

Trojan Horse was a Unicorn reserves the right to cancel, change, and create new activities for the THU 2017 Main Event. Any cancellations, changes, or new activities will be posted on this website.

Please read this text carefully.


General Conditions

If you cannot come to THU, we will help transfer your ticket, please contact us at tickets@trojan-unicorn.com.

Ticket transfers will not be accepted after September 1st 2017.

Pioneer Tickets cannot be transferred.
If you are a Pioneer and you need help regarding this issue, please contact us at tickets@trojan-unicorn.com.

During the purchase and checkout process, your ticket is not reserved. It will only be reserved once you made the purchase.

Through our website you can buy a maximum of five tickets at a time. If you are looking to purchase more than five, then reach out to us at tickets@trojan-unicorn.com.

You will receive the ticket details closer to the event in your personal area on the trojan-unicorn website. You will be able to download it as a print-out ticket (PDF) or present it on your device. If you have any questions regarding your ticket, reach out to us at tickets@trojan-unicorn.com.


About payments, ticket prices and fees

Pioneer Ticket
Pioneer Tickets are only available for THU Pioneers - Tribe members who were part of the first edition of THU in 2013.
You can verify if you are a Pioneer on this list.

The ticket price

400+52+24=476

Warrior Ticket
Warrior Tickets are for all attendees that are not Pioneers.

The ticket price

600+78+24=702

What's included

  • Recruiment day(s)
  • 6 days of activities
  • Networking / community
  • Pre-event activities & parties
  • Partners discounts

What's not included

  • Travel
  • Lodging
  • Food expenses
  • Access to THU TV

About Payment by Installments

This year, we offer you the possibility to buy your THU ticket in installments. This means you can pay for your ticket with small payments made over a fixed period of time. The total price of the ticket (ticket price + VAT + fees) will be divided by the number of installments, which may vary from 2 to 5.

Example of installments in 5 payments
If you buy your ticket in February 2017, you will be able to pay in 5 installments. The date of the monthly payments is always determined by the date on which you make the first payment.

For example, if you bought your ticket on February 15th 2017, the following payments would apply

PaymentDate
2March 15th 2017
3April 15th 2017
4May 15th 2017
5June 15th 2017

If you buy your ticket on March 15th 2017 you will be able to pay in 4 installments. show details

PaymentDate
1March 15th 2017
2April 15th 2017
3May 15th 2017
4June 15th 2017

If you buy your ticket on April 15th 2017 you will be able to pay in 3 installments. show details

PaymentDate
1April 15th 2017
2May 15th 2017
3June 15th 2017

If you buy your ticket on May 15th 2017 you will be able to pay in 2 installments. show details

PaymentDate
1May 15th 2017
2June 15th 2017

Payments by installments are not accepted after May 31st 2017.

Tickets paid using installments will not be refunded during any period.

Installment payments must use the same payment method each time. If, for example, you choose Multibanco on your first payment, this will be the method used for all subsequent payments.


Payment delays

Payments by installments need to be completed monthly within a maximum of five (5) days after the scheduled date, otherwise you will lose your reservation. No refunds will be made for tickets paid using installments.

For payments in one time (full payment) or installments, if you choose Multibanco as a payment method you have a maximum of five (5) days to make the payment, otherwise you will lose your reservation.


Why do I have to pay VAT and fees?

Value Added Tax is paid at the time of purchase of a product, as is the case with admission to certain cultural events such as THU. It is paid by everyone, even VAT registered businesses in EU countries, and there is no distinction between residents and nonresidents. THU has to respect specific rules that were enforced by European Directives in 2011. However, there are ways to claim this VAT back that are specific to each country, so we advise you to consult your accountant on this issue. Please fill in your billing details at the time of purchase to receive the corresponding invoice.

Payment and transaction fees are paid to our payment gateway provider, and unfortunately there is no way to avoid this.


About refunds

Should you be unable to attend THU 2017 reach out to us at tickets@trojan-unicorn.com. Our team will manage the situation for you.

You can receive the refund of your ticket and VAT taxes if you request this by email to tickets@trojan-unicorn.com. Refunds for tickets are available under the following conditions:

DateRefund
Until May 31st100%
Until July 31st60%
After August 1st0%

No ticket will be refunded after August 1st 2017
Tickets paid using installments will not be refunded during any period.

Unfortunately, transaction fees will not be refunded, as they are managed by our payment and transaction platforms.

If you cannot come to THU, we will help transfer your ticket, please contact us at tickets@trojan-unicorn.com. No transfers will be accepted after September 1st 2017.


About group tickets

THU is an awesome experience for schools and companies to arrange for their students or employees! Please reach out to us at tickets@trojan-unicorn.com if you’re looking to buy more than five tickets.


Contact

Our team is always available to help, so if you have any questions or require further clarifications, just reach out to the THU Tickets support team at tickets@trojan-unicorn.com.


A big thank you to our partners!

LenovoArtstationWacomTurismo de PortugalCâmara Municipal de SetúbalCâmara Municipal de GrândolaTroia ResortOculus MediumOculusNVIDIAUnity