There are no stupid questions


But before you sound silly, read this.

About the THU Main Event

  • Can I still attend the Main Event?
  • Unfortunately tickets for THU 2016 Main Event are sold out. You can still try your luck by joining the waiting list in case any tickets open up.
  • Where is it?
  • THU 2016 Event is in Tróia, Portugal. A beautiful peninsula just 50km south of Lisbon.
  • When is the Event?
  • THU 2016 starts on the 19th of September and ends on the 24th.
  • When should I arrive?
  • Pre-event activities usually start one day earlier, so on the 18th. We suggest arriving in the morning for a relaxed trip from the airport to Tróia and time to settle in.
  • How do I go from the airport to Tróia?
  • THU will be providing free shuttles to all attendees from Lisbon's airport to Tróia. You will need to register to get a seat on the shuttle, so please keep an eye on your email (the one you used to buy the ticket). A more detailed schedule and further information will be released closer to September. THU will also provide shuttles back to Lisbon's airport after the event is over.
  • Where should I stay?
  • We advise you to stay in Tróia so you can be on time for the actvities and get as much rest as you can. THU has provided special prices for attendees in the hotels in Tróia.
  • What should I bring to THU?
  • It's the end of summer in Portugal so the sun is still strong. Make sure to bring sunscreen and bug repellent since we nasty visitors at sunset (Tróia's renowned mutant mosquitoes). We don't want to sound like your mother but bring a warm coat because it gets chilly at night. And of course don't forget your portfolio, laptop and business cards.
  • It turns out I can't go, can I give my ticket to a friend?
  • Tickets are non transferable, please write to tickets@trojan-unicorn.com and we will manage the situation.
  • Can I have a refund?
  • Please read our Terms and Conditions. If you still have any questions, reach out to us at tickets@trojan-unicorn.com

About the THU TV

  • What is Volume I?
  • Volume I of THUTV is a compilation of videos created by the THU Team during THU 2015. It includes the live coverage of the event - talks from world renowned Iain McCaig, Emmy Award Winner Alberto Mielgo and many more. You can also see the opening and closing ceremonies and all the exclusive shows.
  • What is Volume II?
  • Vol. II includes the live coverage of THU 2016 plus exclusive content created by the THU Team. All our content is carefully selected and produced for digital artists who are looking to expand their creativity.
  • Where can I watch THUTV?
  • We work with the Cleeng video platform. It works on multiple devices, you can watch anytime and anywhere you want as long as you are connected to the internet.
  • I can't see THUTV. What should I do?
  • First of all, don't panic. We are always here to help. Write to support@trojan-unicorn.com and explain your problem. Please be as thorough as you can and include screenshots.

About the THU Store

  • How do I place an order?
  • Select the items you want at THU Store; choose the quantity and size of your item; add them to your cart and hit "check out"; login or create an account; check or insert your shipping address; select a payment method and finish your order.
  • Can I cancel an order?
  • If you haven't received an e-mail saying that your order was shipped, you can still cancel it. Please see Cancelation policy for more information.
  • How much is shipping?
  • To estimate shipping costs, please add items to your shopping cart. In the shopping cart, domestic EU shipping costs are displayed as well as Rest of the World shipping costs. To estimate shipping costs above 2kg/4lbs please contact us at THU support. Please note that countries outside the EU zone might have additional costs from Custom taxes. We advise you to look up the information for international purchases in your country.
  • Which countries do you deliver to?
  • The THU Store delivers worldwide. Make sure to double check your shipping address on checkout, as THU Store will not be responsible if it is incorrect.
  • Can I return my order?
  • Yes. As long as the items are in their original wrapping and haven't been used, you can return them. To return a product, contact THU support. Please read our Returns and exchange policy.
  • I would like to know more about the THU Store Policies.
  • Great! You can read everything here. If you would like to contact us directly, Nat would be happy to help you (store@trojan-unicorn.com).