There are no stupid questions

But before you sound silly, read this.

About the THU Main Event

  • How can I attend the Main Event?
  • Tickets will be on sale starting February 15th. You will be able to buy your ticket here.
  • When and where will the Main Event take place?
  • THU 2017 will start on the 18th of September and end on the 23rd. It will take place in Tróia, Portugal, a beautiful peninsula just 50km south of Lisbon.
  • When should I arrive?
  • Pre-event activities usually start one day before the Main Event, so getting to Troia by September 17 is ideal. We suggest arriving in the morning for a relaxed trip from the airport to Tróia and time to settle in.
  • How do I go from the airport to Tróia?
  • THU provides a free shuttle service to all attendees between Lisbon airport and Setúbal, where you can take the catamaran to Tróia. A more detailed schedule and further information on shuttles will be published on this website closer to the event.
  • Where should I stay?
  • We advise you to stay in Tróia so you can be on time for the actvities and get as much rest as you can. THU has provided special prices for attendees in the hotels in Tróia.
  • What should I bring to THU?
  • Good vibes! And, because it's still Summer here in September, make sure to bring some sunscreen and bug repellent, since we have nasty visitors at sunset (Tróia's renowned mutant mosquitoes). We don't want to sound like your mother, but next to your swimsuit, do pack something warm for the chilly nights. And of course don't forget your portfolio, laptop and business cards.
  • It turns out I can't go, can I give my ticket to a friend?
  • Warrior Tickets can be transferred until August 31, 2017. Pioneer Tickets are non-transferable. However, whatever your needs, just write to us at and we will manage the situation.
  • Can I have a refund?
  • Please read our Terms and Conditions to see if you're eligible for a refund. If you still have any questions, reach out to us at

About the THU TV

  • What is Volume I?
  • Volume I of THUTV is a compilation of videos created by the THU Team during THU 2015. It includes the live coverage of the event - talks from world renowned Iain McCaig, Emmy Award Winner Alberto Mielgo and many more. You can also see the opening and closing ceremonies and all the exclusive shows. You can buy your access here.
  • What is Volume II?
  • Vol. II includes most of the talks and masterclasses from THU 2016, plus exclusive shows and other content created by the THU Team. All our content is carefully selected and produced for digital artists who are looking to expand their creativity. You can buy our access here.
  • Where can I watch THUTV?
  • THU TV Vol II is available on our Cleeng channel. And THU TV Vol I is available on Vimeo. Both video platforms work on multiple devices and allow you to watch THU TV anytime, anywhere, as long as you're connected to the internet.
  • I can't see THUTV. What should I do?
  • First of all, don't panic. We are always here to help. Write to and explain your problem. Please be as thorough as you can and include screenshots.

About the THU Store

  • How do I place an order?
  • Select the items you want from the THU Store. Choose the quantity and size of your item, add it to your cart, and click on "check out". Login or create an account to proceed. Insert your shipping address, select a payment method, and complete your order.
  • Can I cancel an order?
  • If you haven't received an e-mail saying that your order has been shipped, you're still on time to cancel it. Please see our Cancellation Policy for more information.
  • How much is shipping?
  • Shipping to all the world is free when you spend 30€ or more. To estimate shipping costs for a smaller order, please add items to your shopping cart. In the shopping cart you will be able to see the sipping costs for "EU" and "Rest of the World". To estimate shipping costs for order that weigh more than 2kg/4lbs please contact us at Please note that countries outside the EU zone might have to add Custom taxes on top of the shipping costs. We advise you to look up the information for international purchases in your country.
  • Which countries do you deliver to?
  • The THU Store delivers worldwide. Make sure to double-check your shipping address on checkout, as we will not be responsibile for delays or mis-shipments when an incorrect address is provided.
  • Can I return my order?
  • Yes. As long as the items are in their original wrapping and haven't been used, you can return them. To return a product write to our store support team at Please read our Returns and exchange policy before contacting us.
  • I would like to know more about the THU Store Policies.
  • Great! You can read everything here and here. If you would like to contact us directly at, Margarida will be happy to help.